Dispute Resolution Service | InterPrac

Dispute Resolution Service

InterPrac Financial Planning Pty Ltd seeks to always work with the Best Interests of our clients, should you be dissatisfied with the conduct of our representative you may contact the Complaints Manager by email compliance@interprac.com.au or telephone (03) 9209 9777 to request a response to your complaint.

We undertake to look to resolve the complaint within 30 days or let you know why it would take longer.

Should we be unable to resolve your complaint then you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). InterPrac is a member of AFCA, which operates a free to consumer dispute resolution service.

AFCA can be contacted as follows.

Mail: GPO Box 3, Melbourne VIC 3001

Email: info@afca.org.au

Phone: 1800 931 678

Website: www.afca.org.au